Lodging Standards

The Army Lodging Standards promote economies in serving the Army traveler, but not at the expense of quality or service. These standards define the facilities and level of service Army travelers should expect. The facilities and services are to be comparable to a mid-range commercial hotel and provided on a consistent basis, Army-wide. In the introduction to the standards for Holiday Inn, Worldwide, CEO, Mr. Bryan Langston states:

“One of the many great strengths of the Holiday Inn brand is the image of consistency and quality that our name engenders in the minds of the worldwide traveling public.”

“Central to preserving and enhancing this powerful image is a body of clearly defined standards, consistently enforced, that help ensure the complete satisfaction of our guests each time they stay at a Holiday Inn hotel or a Holiday Inn Hotel and Suites.”

Mr. Langston’s statement captures the need to establish and follow standards that provide the level of service that a guest should expect when they travel to Army installations. That expected level of service should represent quality and be consistent from installation to installation. Consistency is necessary so the traveler knows what to expect when they stay in Army Lodging facilities anywhere in the world. On the other hand, the manager has a clear vision of how to serve the Army traveler within resources provided.

• Implementation Memo for MWRBOD/ExCom 20 Oct 04